Refund Policy

returns policies

RETURNS GUIDELINES

If you’re not totally satisfied with any part of your purchase or gifting experience for any reason at all, please let us know and we'll do whatever it takes to make things right. You are very important for us! 

Our Guarantee: We bet on our quality products. 

To give you the ultimate confidence in your purchase you’ve got up to 28 days to try your new item in your home. If it’s not right? Returns can be made on all full-priced items for a refund, exchange or store credit. 

We only accept returns purchsed through shop.andreeabondoc.com

A few things to note:

  • For clothes items - they must be returned in their original condition, unworn with stickers intact and tags attached in order to be accepted.
  • Goods should be returned unworn and packaged as per the original order with all tags in place, folded and wrapped in the original tissue paper and inside the original unmarked gift box.
  • For ozone generators - please be sure the units are not damaged in any way: scratched, deteriored, or missing its components. Please be sure to keep the label on the box intact, the order number and the instruction certificate in totally visible conditions. Please quote your order number and reason for return.
  • For honey products: we take our pride and we give you the guarantee that we are selling only natural bio products, and if for any reason you decide to get a test, we are ready to pay for it.  
  • Unfortunately, we are unable to accept returns on sale or promotional items unless the item is deemed faulty.

If you have any troubles with your order at all please reach out to us! Our customer service reps are fully trained, ready to solve your problems quickly, efficiently and with as little fuss as possible. In fact, we call our customer service reps "Customer Champions" because they're just that awesome.

If you just have to send it back, we get it. Go ahead and give us a call at +40728825881 or get in touch with us by email: andreeabondocc@gmail.com, Whatsapp: +60132008923; Skype: andreea.bondoc and we'll be happy to give you the tips and tricks you need to make your return quick and painless.

ONLINE INTERNATIONAL RETURNS

If you are not fully satisfied with our products on shop.andreeabondoc.com we are able to offer you free shipping for international returns except the ozone generators and Tibetan furniture. 

Please note that any international customs duties and taxes paid at checkout or on receipt of goods are not refundable and you will be refunded the product cost only.

FAULTY GOODS

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. We at Andreea Bondoc take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.

If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. Please note that refunds can take up to 28 days and are subject to regulations.

CANCELLATIONS

By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of order and transaction that have been processed and/or fulfilled will be rejected.

CONTACT US

If you need assistance with your delivery, please do not hesitate to get in contact with us:

Email:  andreeabondocc@gmail.com
Whatsapp: +60132008923 
Telegram: +40728825881
Skype: andreea.bondoc 
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