All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Our customer experience team are available Monday through Friday (excluding bank holidays), between 9 AM and 7 PM (PST).

SHIPPING FOR AFRICA & ASIA

Shipping charges for your order will be calculated and displayed at checkout.  

INTERNATIONAL SHIPPING 

We offer international shipping worldwide, except China. 

*Please note in certain circumstances deliveries to countries further afield (such as Australia, Russia, China and the UAE) may experience a short delay. All deliveries to these countries should be fulfilled within 7 days.

Shipping charges for your order will be calculated and displayed at checkout.

INTERNATIONAL SHIPPING BY CONTINENS

All the other regions will remain the same. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ZenModing is not responsible for these charges if they are applied and are your responsibility as the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at andreeabondocc@gmail.com or Whatsapp: +60132008923 with your name and order number, and we will look into it for you.

WARRANTY

We’re pretty stringent with our quality control but for peace of mind, all of our products come with one-year warranty. So, in the unlikely event that you consider your item to be faulty, we recommend filing a warranty request at the bottom of this page.

PRE-ORDERS

Pre-order items can be purchased once available on-site and will ship within the provided timeframe or shortly after. Please find all the pre-order details on the product page. 

When pre-ordering one of our products, please be certain as we do not accept cancellations on pre-orders that are placed.If you purchase a pre-order product along with other items, your order will be held until your pre-order product arrives at our warehouse. If you would like your items to ship separately, please place a separate order.

If you have any questions or require any further clarification, please contact us at andreeabondocc@gmail.com or Whatsapp: +60132008923 

Include a link for customers to track their order if available.